Our reserve is conveniently located midway between Windhoek, Swakopmund and the Etosha National Park. You can reach Epako by road or air transport (to our private airstrip).

We can arrange comfortable transportation by either road or aircraft. You can request road transfer to/from Windhoek city (or Windhoek International Airport). We can also arrange transfers by light aircraft to our private 1,300m airstrip, located just 5 minutes from the guest building. Both transfer options are subject to availability and incur an additional cost. You can contact us to book or request more information.

We welcome guests all year-round, offering unique experiences tailored to each season.

Yes, we welcome children of all ages. Infants under 2 are welcomed to stay with you for free, children under 14 years old get a 50% discount on rack rates, and full adult rates apply for ages 14 and up. Children must be supervised at all times, and interleading rooms are available for families upon request.

We strongly encourage neutral-colored clothing (like beige or khaki) to blend in with the surrounding environment, but you can wear any comfortable clothes you prefer. We recommend packing sweaters for the chilly evenings, as well as sunscreen and sturdy walking shoes for your protection during activities.

Yes, Wi-Fi is available across the entire lodge, allowing you to stay connected throughout your stay. Please keep in mind that although we are connected via optic fibre, our remote location may affect connection speeds.

While English is Namibia’s official language and spoken by all our staff, many team members are also fluent in other  languages, including Afrikaans, French, and more.

Your well-being is our top priority. Epako is located in a malaria-free zone, so you can focus on enjoying your adventure.

Epako is a Herero word that represents a serene corner nestled between the valleys of soaring mountain peaks.

We offer a range of elegant suites and deluxe double rooms, which can be configured to family-friendly accommodations. For a detailed description of each option and to find the perfect fit for your stay, please visit our Accommodations page.

Your Epako experience includes two daily safari activities, all meals and refreshments, a wide selection of beverages (excluding premium wines and spirits), complimentary use of the spa and fitness area, free Wi-Fi, in-room teas and coffees, game drive snacks and drinks, as well as all applicable taxes (tourism levy and VAT)

Please note that the following are not included in your room rate and will incur additional costs: telephone calls, mini bar charges, laundry service, spa treatments and massages, shop purchases, transfers to/from the lodge, gratuities.

Yes, group rates, long-stay and special occasion packages are also available. You can contact us directly for more information.

Our standard check-in time is 12:00 PM, and check-out is 11:00 AM. We’re happy to accommodate special requests whenever possible, so please contact the lodge to discuss your needs. Please note that our main gate is open from 7:00 AM to 5:00 PM, so please let us know in advance if you plan to arrive/depart outside these hours.

We offer exciting on-site activities like game drives, safari walks, cheetah visits, rhinoceros tracking and many others, available exclusively to our Epako guests. We also offer curated off-site excursions to cultural villages and nearby natural wonders at an additional cost. You can find more information on our Activities page.

Your Epako experience includes two daily safari activities, all meals and refreshments, a wide selection of beverages (excluding premium wines and spirits), complimentary use of the spa and fitness area, free Wi-Fi, in-room teas and coffees, game drive snacks and drinks, as well as all applicable taxes (tourism levy and VAT)

No. Upon arrival and once settled into your suite, your dedicated guide will meet with you to discuss the various activities available and help you create a personalized itinerary that aligns with your interests and desired level of adventure.

Our game drives are generally shared with other Epako guests, but private drives can be arranged (subject to availability). You can contact us directly to discuss options.

Game drives typically last between 2 to 4 hours, giving you ample time to explore the reserve and encounter its diverse wildlife. The exact duration may vary depending on the route, animal sightings, timetable and weather conditions.

Children of all ages are welcome to all activities under strict supervision of their parents.

To ensure a personalized experience tailored to your needs, we encourage you to contact us via Email, Phone, or via our dedicated Form to discuss your preferences and create a bespoke itinerary for your stay (or alternatively through a trusted third-party travel agency).

For more information on booking options and our contact details, please visit our Bookings page.

We understand that plans can change, so we have a flexible cancellation policy to ensure fairness:

• For cancellations of more than 90 days before arrival: 25% of the total booking amount will be retained
• For cancellations 90 to 61 days before arrival: 50% of the total booking amount will be retained
• For cancellations 60 to 31 days before arrival: 75% of the total booking amount will be retained
• For cancellations of 30 days or less before arrival: 100% of the total booking amount will be retained

Please note that private air transfers are payable upon booking and are non-refundable.

No, we do not offer insurance. However, we strongly recommend having travel insurance to protect yourself from unforeseen events that might require you to cancel your trip.

The currency used at Epako is the Namibian Dollar (NAD – N$). However, all major currencies are accepted and will be converted at the current exchange rate at the time of your booking.

While Epako is set in a secluded haven, your health and safety are our top priority. We have an on-call doctor available for any medical concerns, as well as a hospital located nearby in cases of emergency. If you have any specific medical conditions or require special assistance, please let us know in advance so we can ensure your stay is as comfortable and safe as possible.

To ensure the privacy and exclusivity of our guests’ experience, we do not allow day passes or offer individual day-spa bookings. Our spa, restaurant, and activities are designed to be part of a holistic and personalized stay at the lodge, which is exclusively reserved for our in-house guests.

We’re always happy to hear from you! You can reach out to us via Email or Phone, or visit our Contact Us page for more ways to connect.